Refund & Cancellation Policy – Growth Education Points

At Growth Education Points, we are committed to providing the highest quality educational materials, study guides, and admission services. Since we offer a mix of digital goods, physical items, and consultancy services, our refund guidelines vary by product type as detailed below:

  1. Digital Products (NIOS Solved Assignment PDFs / Soft Copies)
  • Non-refundable: All sales of digital downloads (such as PDFs, e-books, and soft copies) are final. Once the download link has been generated or accessed, the product is considered “used” and is ineligible for a refund. However, the product may be exchanged if you can provide proof of identity (ID card).
  • Payment Exceptions: If your account was debited but you did not receive the download link, or if you were charged multiple times for a single order, please contact us within 24–48 hours for a swift resolution or refund of the duplicate amount.
  1. Physical Products (Handwritten Assignment Files / Printed Guide Books)
  • Cancellation Before Shipping: You can cancel your order for a 100% refund at any time before the product has been shipped.
  • Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect book/file, you must report it to us within 3 days of delivery. To qualify for a free replacement or a refund, please share a clear photo or an unboxing video of the damaged item with our support team.
  1. NIOS Board Admission & Consultancy Services
  • Service Fees: Once the online admission registration or documentation process has officially begun, the processing fees are non-refundable.
  • Admission Rejection: If an admission application is rejected due to a technical error or discrepancy on our part, we will review the case for a partial or full refund. However, no refunds will be issued if the rejection happens because the candidate provided fake, incorrect, or incomplete documents.
  1. How to Request a Refund

If your purchase meets the eligibility criteria outlined above, please initiate your request through the following channels:

  • Email your Order ID

and Payment Receipt to grotheducationpoints@gmail.com.

  • Alternatively, you can message our official support desk on WhatsApp at +91 9582489391.
  • Once approved, refunds are automatically processed back to your original payment method (Bank Account, UPI, or Card) within 5 to 7 working days.
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